Where do I reserve a Tram Tour?
Tram Tour seats can only be reserved, onsite at the Garden and on the day of your visit using your mobile device. Just scan the QR code available at Guest Services locations throughout the Garden.
Do members have to make a Tram Tour reservation?
Yes, all guests are required to reserve an available tour time of their choice after they arrive at the Garden. Reservations for each tour day will open at 9:30am daily allowing members the priority to book during Garden member hours.
Do I need an admission ticket to reserve a Tram Tour?
Yes. Tram Tours are included with admission or Garden membership, but you may be asked to show an admission ticket or a membership card.
Can I book a Tram Tour reservation for a future date?
No, public Tram Tour reservations are only for the day you are visiting the Garden.
How can I make a Tram Tour reservation if I do not have a phone or tablet?
Guests without a mobile device can reserve Tram Tour seats with assistance from staff at Guest Services desks or the tram boarding area.
Can a Tram Tour reservation be cancelled?
Reservations can be cancelled or rescheduled on your mobile device or with the help of Guest Services.
Is there a limit to the number of tickets I can book on a Tram Tour?
Individual booking may not exceed 15 people; seats are unassigned. The tram has a capacity of 44 seats and one wheelchair, reserved separately. If you are arriving with groups of 15 or more please contact Click here to show mail address with a minimum of 2 weeks advance notice to accommodate your group visit.
When should I arrive at the tram boarding area?
Occupants arrive 10 to 15 minutes before the departure time.
What happens if there is lightning, rain, or inclement weather?
Guests with reservations will be notified by text message to their mobile devices if a tour must be cancelled due to lightning or adverse weather. Public tours can continue during rain.
Is it necessary to provide personal information to reserve a Tram Tour?
Only a name and phone number are required. Membership status level will be noted.
Why do I have to book a tram tour?
A required tram reservation provides guests with a method to plan their day, reserve a select time and enjoy the rest of the garden without standing in line for the next available tour. Guests are encouraged to arrive 15 minutes before their reserved departure as seating is unassigned.
I'm visiting with a guest who uses a wheelchair. How can I reserve an accessible seat and ensure we can sit together?
Trams can accommodate one visitor boarding in a wheelchair 15 minutes before departure. The wheelchair reservation is a separate type of ticket and can be booked with four companions. This reservation option is offered for guests who need a wheelchair lift and cannot stand or use our step stools for boarding.
Do children and infants need ticket reservations?
Yes, each individual guest in a group requires a reserved seat for safety.
Are service animals allowed on trams?
Yes, each service animal with a group requires a reserved seat area for safety.
How long are the tours?
Tours are about 35 minutes and return to the original boarding area at the Visitor Center. Unexpected delays may occur.
What restrictions apply to Tram Tours?
Food and drinks are not allowed on trams, except for closed water containers. Smoking and vaping are prohibited. The narrated tour requires silent phone use and quiet conversations.
What is the tour schedule for the day?
Tours with available seats are listed when reserving tickets and may change daily.
Am I allowed to depart the tram at locations along the route?
Yes, these locations include the Plant Conservation Science Center, Dixon Prairie, Regenstein Center, and the Regenstein Learning Campus.
Where does the Tram Tour depart?
All trams board and depart from the tram boarding area at the Welcome Plaza.
